Account opening
We may decline an application without explanation. Where local rules require it, we will carry out enhanced due diligence before activating market access.
Keep profile details, tax residency, and source-of-funds information current.
Maintain fair onboarding decisions, account safeguards, and timely regulatory notices.
Orders and execution
We follow our published Order Execution Policy. Orders are routed to the venue most likely to deliver best execution on price, cost, speed, and likelihood — usually the primary listing venue you saw on the home-page ticker.
Fees
Fees follow the schedule on the Pricing page. We give 30 days\' notice before changing any commission or recurring fee.
| Topic | Client action | Company action |
|---|---|---|
| Fee updates | Review notice before effective date | Give at least 30 days' notice |
| Corporate actions | Choose election where required | Forward issuer options and deadlines |
| Rejected order | Correct account or order issue | Explain reason when permitted |
| Account closure | Transfer or liquidate positions | Return remaining same-name cash |
Termination
Either party can terminate with 14 days' notice. Open positions must be closed or transferred-out before the account is fully shut.