Controller
cmebook.com Europe Ltd, Limassol, Cyprus, acting as data controller for client relationship data and as joint controller with executing venues for trade-related data.
Account opening, suitability, transaction reporting, support, and statutory record keeping.
Cloud hosting, document verification, email delivery, analytics, and customer messaging.
Data Protection Officer
The DPO can be reached at [email protected]. The DPO supervises all processing activities and is your direct line for any GDPR-related question.
Retention
Account records are retained for 7 years after closure (AML Directive 2015/849). Trading records are retained for 5 years (MiFID II Article 16). Marketing data: 24 months from last interaction.
| Record type | Retention | Reason |
|---|---|---|
| KYC and AML file | 7 years | AML and sanctions compliance |
| Order and trade records | 5 years | MiFID II record keeping |
| Support tickets | 3 years | Complaint handling and service quality |
| Marketing preferences | 24 months | Consent and suppression management |
Subject rights
You can lodge a complaint with the Office of the Commissioner for Personal Data Protection (Cyprus) or with your local supervisory authority. We will not retaliate and your account remains fully operational during any review.